Invalid event code
If the event code does not work:
- Check for typing mistakes
- Confirm the organizer shared the correct code
- Make sure the event has been published
Some preview or testing codes may expire after use.
App not installed
Participants must use the ReadySet app to join and play experiences.
The app should be downloaded and updated before gameplay begins.
Participants do not need to create an account to join.
GPS or permissions disabled
Some experiences require:
- GPS/location access
- Camera permissions
- Media upload permissions
If gameplay is not progressing correctly:
- Confirm permissions are enabled
- Restart the app if needed
Weak internet connection
Gameplay features such as:
- Leaderboard updates
- Media uploads
- Checkpoint validation
may work less reliably with poor internet connectivity.
Moving to an area with stronger reception may help.
Outdated app version
Using the latest version of the ReadySet app helps prevent:
- Compatibility issues
- Loading problems
- Gameplay bugs
Check the app store for updates if issues continue.
Still having trouble?
If problems continue:
- Contact the organizer
- Revisit the Help Center
- Contact ReadySet support